Returns Policy
At Rare Earth Oils, we want you to love our products. If you’re not completely satisfied with your purchase, we’re happy to help.
Australia
Returns & Exchanges
Returns are accepted within 30 days of purchase.
Items must be unused, unopened, and in their original packaging.
For damaged or defective products, please contact us within 7 days of receiving your order.
How to Return an Item
Email us at info@rareearthoils.com with your order number and reason for return.
We’ll provide return instructions and a return shipping address.
Once we receive your item, we’ll process your refund or exchange within 2-5 business days.
Refunds
Refunds are issued to the original payment method.
Shipping costs are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
Used or opened products
Clearance or final sale items
Gift cards
For any questions, contact us at info@rareearthoils.com or visit www.rareearthoils.com.
International 🌍
Returns & Exchanges
Returns are accepted within 30 days of purchase.
Items must be unused, unopened, and in their original packaging.
For damaged or defective products, please contact us within 7 days of receiving your order.
How to Return an Item
Email us at info@rareearthoils.com with your order number and reason for return.
We’ll provide return instructions and a return shipping address.
Once we receive your item, we’ll process your refund, store credit, or exchange within 5-7 business days.
Refunds & Store Credit
Refunds are issued to the original payment method.
If you prefer, we can issue a store credit for future purchases.
Shipping costs are non-refundable, unless the return is due to an error on our part.
International Returns 🌍
We accept international returns; however, customers are responsible for return shipping fees and any related customs fees.
Due to international shipping complexities, exchanges are not available for international orders.
If your item arrives damaged, please email us at info@rareearthoils.com with photos of the issue, and we’ll work to resolve it.
Non-Returnable Items
Used or opened products
Clearance or final sale items
Gift cards
For any questions, contact us at info@rareearthoils.com or visit www.rareearthoils.com.
